Privacy Policy
Last updated: April 20, 2026Introduction
Mascot Techcrib Private Limited (trading as EduCrib) (referred to as "We," "Us," "Our," or "EduCrib") and our affiliated entities are fully committed to safeguarding your digital privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personally identifiable information ("Personal Data") when you interact with our platform at https://www.educrib.com and its associated applications (collectively, the "Platform").
This Policy is subject to the terms of our Terms of Use for EduCrib.com. It applies to all users who register on or use the Platform, as well as individuals whose information we receive in connection with our services — including contact information associated with partner colleges, schools, institutes, tutors, coaching centres, and consultants.
"Personal Data" means any information relating to an identified or identifiable individual — including name, email address, phone number, location data, device identifiers, educational background, preferences, or any other information as defined under applicable Indian law.
1. Information We Collect
We collect information about you and your usage to provide and continuously improve our services. Data is collected in the following ways:
- Account Registration: When you create or update an account on EduCrib, we collect your full name, email address, and phone number.
- Profile Information: To offer personalised services, we may collect your academic background, course preferences, location (city/state), work experience, and date of birth.
- Admission Enquiry Forms: When you submit an OTP-verified admission enquiry to a listed school, preschool, college, or institution via EduCrib, we collect: your Full Name, Contact Number (mobile, OTP-verified), Email Address, City/Location, and the Course or Class selected post-verification (e.g., LKG, Class 8, Plus One, B.Tech). No document uploads or sensitive data are collected through this form.
- Job & Internship Applications: When applying for jobs or internships listed on EduCrib, we collect your resume, educational history, professional experience, and references.
- Usage & Behavioural Data: We collect data about your activity on the Platform, including pages visited, institutions viewed, search queries entered, links clicked, time spent on pages, and content interacted with.
- Device & Technical Data: We automatically collect your IP address, browser type, operating system, device identifiers, referral URLs, and clickstream patterns.
- Location Data: City and state-level location data derived from your IP address or, with your permission, more precise location data from your device.
- Communications: When you contact EduCrib or use the Platform to communicate with institutions or other members, we retain records of that communication.
- Payment Information: Billing name and address for paid services. Payment card details are processed exclusively by PCI-DSS-compliant third-party gateways. EduCrib does not store card or UPI details.
- Social Login Data: If you sign in via Google or Facebook, we receive your name, email address, and profile photo, subject to your privacy settings on those platforms.
We do not intentionally collect biometric data, health information, religious or political beliefs, or other sensitive personal data, unless specifically required and separately consented to for a particular service.
2. How We Use Your Information
EduCrib uses your Personal Data for the following purposes:
- Usage & Behavioural Data: Behavioural data including profile views, search queries, and institution shortlisting shall not, independently and without an consent trigger, constitute legal basis for sharing your contact information with a listed institution. Such data may be used for platform personalisation, analytics, and improving search results.
- Service Delivery: To create and manage your account, process enquiries, connect you with institutions and service providers, and fulfil any services you have requested.
- Personalisation: Our systems analyse your activity and preferences to deliver personalised search results, institution recommendations, course suggestions, and relevant content.
- Lead Sharing with Institutions (CPL): Based on your expressed interest, enquiry submissions, or browsing behaviour on the Platform, your name, phone number, and email address may be shared with relevant colleges, schools, coaching centres, tutors, or consultants so they may contact you regarding admissions, courses, or services. See Section 5 for full details.
- Communications: To send you account-related alerts, enquiry confirmations, and platform notifications. With your consent, we also send promotional newsletters and educational updates. You may unsubscribe at any time.
- Marketing: To send you information about new institutions, courses, scholarships, and platform features relevant to your profile and interests.
- Analytics & Improvement: We use data from cookies and tracking technologies to measure platform performance, understand user behaviour, and improve our products and services.
- Advertising: To display targeted advertisements on the Platform and across third-party ad networks, based on your interests and activity.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent listings, fake reviews, identity misuse, and other illegal activity.
- Legal Compliance: To comply with applicable laws and regulations, respond to legal process, and establish or defend legal claims.
5. Data Retention
Your Personal Data is retained only for as long as necessary to fulfil the purposes for which it was collected, in accordance with our legal, regulatory, and contractual obligations.
| Data Category | Retention Period |
|---|---|
| Active account data | Duration of account + 3 years after closure |
| Enquiry & communication records | 2 years from date of enquiry |
| Lead-sharing records (CPL) | 3 years from date of sharing, for compliance and audit purposes |
| Payment transaction records | 7 years (Indian tax and accounting law) |
| Job / internship application data | 1 year from application date |
| Analytics & log data | 13 months (Google Analytics) / 90 days (server logs) |
| Deleted account data | Purged within 30 days of deletion request (except legally mandated records) |
At the expiry of applicable retention periods, your Personal Data will be securely deleted or permanently anonymised.
6. Your Privacy Rights
Under India's Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have the following rights as a Data Principal:
| Your Right | What It Means |
|---|---|
| Right to Access | Request a summary of the Personal Data EduCrib holds about you and how it is processed. |
| Right to Correction | Request correction of inaccurate or incomplete Personal Data. |
| Right to Erasure | Request deletion of your Personal Data when no longer necessary or when consent is withdrawn, subject to legal retention obligations. |
| Right to Withdraw Consent | Withdraw consent for specific processing activities at any time. Withdrawal does not affect prior lawful processing. You may also withdraw TRAI/DLT consent for calls and SMS. |
| Right to Data Portability | Receive your Personal Data in a structured, commonly used format. |
| Right to Restrict Processing | Request limitation of how we process your data in certain circumstances. |
| Right to Grievance Redressal | Lodge a complaint with EduCrib's Grievance Officer. We respond within 30 days. |
| Right to Nominate | Nominate a person to exercise your data rights on your behalf in the event of death or incapacity. |
To exercise any of these rights, please email [email protected] with the subject line "Privacy Rights Request." We will acknowledge within 72 hours and respond fully within 30 days. We reserve the right to charge a reasonable fee for manifestly unfounded or excessive requests, where permitted by law.
You may also opt out of promotional communications at any time via the unsubscribe link in our emails or by updating your account settings.
7. Children, Minor Students & School/Preschool Admissions
EduCrib lists preschools, playschools, and schools across India and actively supports parents and guardians in finding and applying to these institutions on behalf of their children. This section explains how we handle data in this context.
7.1 EduCrib Is a Parent-Facing Platform
EduCrib is designed to be used by adults — parents, guardians, and students who are 18 years of age or older. By using EduCrib and/or registering on the Platform, you represent that:
- You are at least 18 years of age, or
- You are the parent or legal guardian of a minor and are using the Platform on their behalf, and you hereby give your consent for your minor dependent to be included in any admission enquiry you submit
EduCrib does not create accounts for children or directly collect Personal Data from minors. All enquiries, admission forms, and lead submissions related to schools and preschools are completed by a parent or guardian acting on the child's behalf. By submitting such a form, you confirm you are the parent or legal guardian with full authority to do so.
7.2 Data Collected via the Admission Enquiry Form
EduCrib uses a single, OTP-verified admission enquiry form across its schools, preschools, and higher secondary listings. The form collects the following fields from the person submitting (the parent, guardian, or adult student):
- Full Name: The name of the parent, guardian, or adult student submitting the enquiry
- Contact Number: Mobile number — verified via OTP before the enquiry is processed or shared with any institution
- Email Address: Used for enquiry confirmation and follow-up communications from EduCrib and the institution
- Location (City): Used to match the enquiry with locally relevant institution listings
After OTP verification, the user selects their course or class of interest (e.g., LKG, UKG, Class 8, Class 9, Plus One). This course/class selection is appended to the enquiry data shared with the institution.
EduCrib does not collect the child's name, date of birth, or any other personal details about the child through this form. The data collected belongs entirely to the parent, guardian, or adult user submitting the form. The OTP verification step confirms the contact number is real and active before any data is shared with an institution.
We do not collect government-issued identity numbers, biometric data, health records, financial information, or any sensitive personal data through the admission enquiry form.
7.3 Lead Sharing with Schools, Preschools & Higher Secondary Institutions
In line with Section 4 of this Policy, when a user submits an OTP-verified admission enquiry for a listed institution, the following data is shared with that institution:
- Full Name of the enquiring parent, guardian, or adult student
- Verified Contact Number (OTP-confirmed)
- Email Address
- City / Location
- Course or class selected after OTP verification (e.g., LKG, Class 8, Plus One)
This data is shared to enable the school, preschool, or institution to respond directly to the enquiry with admission information, fee details, open house dates, and related communication.
Institutions listed on EduCrib are contractually required to use this data only for responding to the admission enquiry and related educational outreach. However, each institution's subsequent data practices are governed by their own privacy policy, for which EduCrib bears no responsibility. We encourage users to review the privacy policy of any institution that contacts them.
Consent Checkpoint: The admission enquiry form includes a checkbox reading "I confirm that I am the parent, legal guardian, or authorised adult submitting this enquiry." This checkbox must be ticked before the Send OTP button is activated. Unticked = no OTP sent = no data shared. This is EduCrib's primary consent record for all admission leads.
I consent to receive calls, SMS, WhatsApp messages, and emails from EduCrib and the specific institution to which this enquiry is being submitted, including where applicable under DND/NCPR rules and recorded consent mechanisms.
7.4 No Advertising Targeting Children
EduCrib strictly commits that:
- No data relating to children will ever be used for targeted advertising, behavioural profiling, or remarketing campaigns
- Meta Pixel, Google Ads, and all other advertising technologies on the Platform are configured to exclude data associated with school and preschool admission enquiries involving children
- Admission enquiry data submitted by parents is used solely to connect the parent with the relevant institution — for no other commercial purpose
7.5 Platform Age Requirements
| User Type | Requirement |
|---|---|
| Parents searching for schools / preschools for their child | Must be 18 or older. By submitting an enquiry on behalf of a child, you confirm you are the parent or legal guardian. |
| Students (16-17 years) searching for colleges / coaching | May use the Platform under parental supervision. Not permitted to submit financial transactions independently. |
| Students 18 years and above | May register and use the Platform fully and independently. |
| Children under 13 | EduCrib does not collect Personal Data directly from children under 13. All school and preschool enquiries for young children must be submitted by a parent or guardian. |
If a parent or guardian believes their child's Personal Data has been collected without proper consent, please contact us immediately at [email protected]. We will investigate and delete such data promptly.
8. Data Security
EduCrib is committed to the security and confidentiality of your Personal Data. We employ physical, electronic, and procedural safeguards in compliance with the Information Technology Act, 2000, the IT (SPDI) Rules, 2011, and the DPDP Act, 2023. These include:
- Encryption in Transit: TLS 1.2 or higher (HTTPS) for all data transmitted between your device and our servers
- Encryption at Rest: AES-256 encryption for sensitive stored data
- Access Controls: Role-based access controls ensuring staff access only data necessary for their function
- Password Security: Passwords are hashed using bcrypt and never stored in plain text
- Security Audits: Regular penetration testing, vulnerability assessments, and patch management
- Third-Party Standards: All external service providers are required to adhere to equivalent security standards under Data Processing Agreements
In the event of a personal data breach, EduCrib will notify affected users and, where required, the Data Protection Board of India, without undue delay and within the timeframes mandated by applicable law.
9. International Data Transfers
EduCrib primarily stores and processes your data on servers located within India. Where we engage international third-party service providers (such as cloud platforms and analytics tools), your data may be transferred to and stored in geographies outside India. All such transfers are governed by applicable data protection laws and standard contractual safeguards, and are made only to jurisdictions that provide adequate data protection under applicable Indian law.
10. Third-Party Links & Services
The EduCrib Platform may contain links to third-party websites, applications, and services — including partner institutions, advertisers, and social networks. This Privacy Policy does not govern the data practices of those third-party sites. EduCrib makes no representations about how third parties collect or use your data. We strongly recommend reviewing the privacy policy of any third-party site before sharing your Personal Data with them.
The Platform uses YouTube API services. To measure content performance, we may track video interaction events (play, pause, mute/unmute) performed by users on the Platform. This is governed by Google's Privacy Policy.
12. Service Personalisation & Call Recording
To the extent permitted by applicable law, EduCrib may record and monitor communications with you — including telephone calls made to or by our support or advisory team — for quality assurance, compliance, and training purposes. You will be notified at the commencement of any recorded call.
EduCrib's automated systems may analyse your browsing activity, search history, and profile information to deliver personalised content, recommendations, and promotional offers. This personalisation does not involve automated decision-making with legal or significant effects without human review.
13. Changes to This Privacy Policy
EduCrib reserves the right to update or modify this Privacy Policy at any time to reflect changes in applicable law, our services, or our data practices. When material changes are made, we will notify registered users via email at least 14 days before the revised policy takes effect, and post a prominent notice on the Platform. The effective date at the top of this document will be updated accordingly.
Continued use of the EduCrib Platform after the effective date of any change constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this Policy periodically.
14. Disclaimer
EduCrib shall not be liable for any loss or damage arising from the inadvertent or unauthorised disclosure of account information, including financial details. EduCrib does not store credit card, debit card, or UPI credentials.
Any Personal Data you voluntarily provide beyond what EduCrib requests — whether in profile fields, messages, or communications — is considered a wilful and intentional disclosure. EduCrib bears no liability for any breach arising from such self-furnished information.
EduCrib is neither affiliated with nor endorsed by any government organisation, the UGC, AICTE, or any state education board. Information about colleges and examinations is sourced from their respective official websites and is updated regularly, but EduCrib does not guarantee its completeness or accuracy at all times.
15. Grievance Officer & Contact
In compliance with the DPDP Act, 2023 and the IT Act, 2000, EduCrib has appointed a Grievance Officer for data privacy matters:
| Name | Jestin Titus |
| Designation | Grievance Officer / Data Protection |
| Registered Office Address | Mascot Techcrib Pvt Ltd, 4th Floor, Trine Towers, Seaport - Airport Rd, Kakkanad, Kochi, Kerala 682021 |
| Contact Number | +91 484 310 8601 |
| [email protected] | |
| Privacy Requests | [email protected] |
| Website | https://www.educrib.com/privacy |
| Response Time | Acknowledgement within 72 hours; full resolution within 30 days |
If you are not satisfied with EduCrib's response, you may lodge a complaint with the Data Protection Board of India once constituted under the DPDP Act, 2023, or with any other competent Data Protection Authority in your jurisdiction.
Where EduCrib's systems use automated processing to identify users as potential candidates for specific institutions or to generate lead-sharing triggers, such automated processing shall not have legal or significant effect on the user's rights without human review. Users may request human review of any automated lead-sharing decision by contacting [email protected].
Response time commitments and service delivery obligations shall be suspended during, and for a reasonable period following, any event outside EduCrib's reasonable control, including cloud hosting outages, cyber attacks, DDoS events, force majeure events, government-directed platform restrictions, or interruptions to third-party infrastructure providers.
This document forms part of the EduCrib Policy Suite (Version 2, effective April 20, 2026). Prior versions are archived and available on request from [email protected]. In any dispute, the version of the policy in force at the time of the event giving rise to the dispute shall govern.
Questions about your data?
Write to us at [email protected] and our team will get back within 7 working days.
11. Social Media
EduCrib maintains official accounts on social media platforms (including Instagram, Facebook, LinkedIn, and Twitter/X) to inform and engage with our users. We monitor posts and comments on these channels to improve our services.
Please do not share sensitive Personal Data through social media channels, including special categories of data (racial or ethnic origin, health information, political opinions, religious beliefs) or any information that is excessive, offensive, or inappropriate. EduCrib is responsible only for content posted by its authorised employees on these platforms.